Cumberland Ford Winner for Excellence

The Cumberland Ford team has been recognised by the Blacktown community, winning the New and Used Motor Cars category in The Local Business Awards. These annual awards allow the community to nominate their favourite local businesses in a selected category. Customers are able to nominate a business by: Visiting the Local Business Awards website. Submitting coupons provided in one of our local Media Partner. Submitting coupons located at their favourite business’ premises. Finalists are selected based on the number of online and printed nominations they receive in their specific category with category winners selected by a comprehensive judging process over an 11 week period. Anonymous judges evaluate each finalist based on their ability to deliver on the fundamental principles of quality customer service. The principles of quality customer service include, but are not limited to, customer service, range and/or presentation of products/services, value for money and the overall business presentation, including the online presence of the company and the online experience provided to the customer. Cumberland Ford Dealer Principal Jarrad Czapla said he is very pleased the dealership has been recognised and credits his team for their strong ongoing focus on providing excellent customer service for new vehicles, used vehicles, parts and service centre.